Recommendations to consider when creating a business scorecard:

1. Keep it simple – the business scorecard is a snapshot of overall performance results.

2. Objectives should be created using SMART criteria (specific, measurable, attainable, relevant, and timely).

3. The primary team may experience difficulty letting go of managing business concerns until all teams develop supporting scorecards. The primary team needs to feel confident that teams are effectively managing business performance.


Steps to follow when creating a business scorecard:

1. Identify key focus areas that every team in the organization must support and understand (i.e. quality, cost, safety, customer service, etc.).

2. Brainstorm objectives for key areas the primary team is responsible for (directly or indirectly). Select at least one objective for each focus area.

3. Determine a target measurement for each objective to record on the scorecard. With an established target measurement, teams can identify current objective status against goals.

4. Assign key focus areas to primary team members. They will assume the task of data collection and apply it to the scorecard. Be sure an owner is assigned responsibility for each objective.