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Manatee Florida Software Success Story

Manatee Florida Tax Collectors are independent constitutional officers duly elected by their fellow citizens and taxpayers in their county of residence. Tax Collectors deal with a variety of duties and responsibilities and provide a myriad of important public services that allow them to exercise valuable leadership roles in government. They direct, plan, organize, budget, set and implement policies which affect not only their local government, but also reach the state level as well.

Approximately one year ago, PBL ScoreCard® software brought significant accountability to the Manatee County Tax Collector’s office. “We use every aspect of this accountability system. That is the beauty of the software. The system forces you to enter who is doing the action item and also requires a due date. There are no open ended discussions. Communication is top to bottom and bottom to top every week,” states Ken Burton, Jr., Manatee County Tax Collector. “This software allows me to see how my office is doing at anytime and anywhere.”

Burton’s office is operating in a more efficient and focus manner. Ken said, “The people at Competitive Solutions, Inc. who work with the PBL ScoreCard® software understand the methodology of how the system should work with our scorecard. The staff can easily walk anyone through issues. Once the software was up and running, we have had no problems.”