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J&J / Invision Software Success Story

For fifty years, J&J Industries has manufactured commercial carpet.
In an effort to meet diverse flooring needs, J&J Industries manufactures an extraordinary range of commercial carpets. They have the ability to cover a variety of price points while pushing the boundaries of texture, color and performance.

J&J Industries began using the PBL ScoreCard® software in early 2007. This organization fully enjoys the use of the common business language provided by the software. From the CEO’s team down to the IT and maintenance teams, the software brings J&J Industries the information that brings focus on measuring those things that are important to the business.

Doug Brown, Manager, IT with J&J Industries, states, “If a team has a metric which is red, that metric rolls up two organizational levels to our VP’s meeting. There are three separate meetings which will view this red metric. They will hear the explanation of why that metric is red and actions will be determined. Whether it is a big problem or small problem, focus is given to those areas that need attention.”

With more than 800 employees, J&J Industries is a complex organization which requires accountable business communication systems which are accurate and dependable. “I’m particularly pleased since our upgrade to the newest release of PBL ScoreCard® – this is a company that actually listens to our feature requests and quickly integrates them into their software. It is a refreshing change from the Microsoft's of the world,” said Brown.