Brazeway, Inc. Software Success Story

Brazeway is the world‘s largest producer of aluminum evaporator coils and a leader in extrusions. Named Industry Week’s Company of the Year, Brazeway has continued to be among the few of the best in all aspects of manufacturing. This privately owned company attributes its success to their strong commitment to innovation, customers and employees.

CSI began working with Brazeway in 1994 and continues to be a valuable partner to Brazeway’s continued growth and success. Since beginning the CSI initiatives, Brazeway Inc. has published scrap reductions, quality defect reductions, production efficiency gains, and increased employee morale. Employee teams report business numbers to the plant manager and staff on a weekly basis and develop immediate corrective actions when goals are not at target. Teams continually audit processes to ensure sustained success, as processes and business results are reflected in the gain sharing plan.

Brazeway began using CSI’s PBL ScoreCard® software in the 4th quarter of 2007. The software has allowed them to communicate their business goals from top to bottom, bottom to top and horizontally across the entire organization. With over 1,100 employees in three plants in the US and two in Mexico, the software has significantly contributed to the organization’s standardization of Key Business Focus Areas (Growth, Customer Service, Employee Performance, Employee Satisfaction and Continuous Improvement.) “Information is reported and communicated in real time,” declares Amber Dile of Brazeway. “The software has totally re-energized our teams’ interest in the scorecard process.”

When Brazeway personnel conduct team meetings, each team is accountable for issuing an action for any metric which appears “in the red.” Action items are the first and foremost item on their agenda. Dile stated, “I think the great visuals in red, green and yellow encourage teams to complete their actions. Each team knows that all levels of leadership have access to the visuals on their scorecards. No one can hide or deny actions which are below standards.”